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Deliveries and Returns

This page contains all of the information that you might need to help you place your order, including:

Delivery Terms

Please note:

  • Please ensure that when accepting deliveries by carrier you sign for the number of boxes stated on the paperwork, as discrepancies cannot be rectified subsequently
  • We can only supply chemicals to trade users and professionals and only on receipt of official orders
  • All prices are exclusive of VAT and while every effort is made to guarantee prices until 31st December 2016, we reserve the right to change prices without notice due to exchange rate volatility
  • Illustrations and descriptions on this website are as representative as possible, but some items may change appearance slightly from that depicted due to manufacturers' design or model changes
  • Ancillary equipment or accessories used in illustrations may not be included with the actual product please check at time of ordering
  • All goods are supplied subject to our Standard Conditions of Sale
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Returns Policy

Please contact our International Customer Services team prior to returning goods. Appropriate documentation and a reference number will be issued to you.

NB: All goods are to be returned with their original packaging and labelling, if appropriate. CD-Roms and DVDs cannot be returned once the sealed wrapping has been removed, unless found to be faulty.

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