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Serving Science Since 1957
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Deliveries and Returns

  • General Terms
  • Holidays
  • Returns

Delivery Terms

Free carriage for orders over £75.00 for delivery to UK address only. For orders below that amount there is carriage cost of £12.00 (UK mainland address only).
For all other orders we will quote for packing and carriage.

For all other orders we will quote for packing and carriage.
We can only supply chemicals to trade users and professionals and only on receipt of official orders. All prices are exclusive of VAT and while every effort is made to guarantee prices during the life of the catalogue, we reserve the right to change prices without notice due to exchange rate volatility and supplier cost increases.
Illustrations and descriptions on this website are as representative as possible, but some items may change appearance slightly from that depicted due to manufacturers' design or model changes. Ancillary equipment or accessories used in illustrations may not be included with the actual product please check at time of ordering.

Holidays

When placing orders before school holidays or shutdown periods please let us know whether you are able to receive deliveries during the closed or shutdown periods. We always assume you are open unless you advise us. Rejected deliveries may incur an extra delivery charge.

Returns

Please contact our Customer Services team prior to returning goods. Goods returned by the customer without prior authorisation will not be credited. Please provide us with the following information:

Customer name and address, and account number
Contact name and telephone number
Reason for return of goods

Goods ordered in error or goods returned in a damaged state will be subject to a re-stocking charge as stated below and a credit is only given at our discretion. Please note that such goods are to be returned at the customer's expense. If a carrier has to be arranged for collection a minimum charge of £20.00 will be applied. All goods are to be returned with their original packaging and labelling, if appropriate.

Computer software and consumables (CD-Roms and DVDs etc.) can only be returned if the original packaging is unopened and any seals are intact.

Unfortunately we are not able to accept returns on certain products that are made to order or bought in specifically at your request, assembled prior to delivery, or assembled and installed unless they are faulty.